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Our Legal Foundation and Your Rights

We built captain77 around your account security and payment safety. This page explains how we handle your data, protect your withdrawals, and support your access to the lobby…

Account SecurityData ProtectionPayment Verification
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captain77 Our Legal Foundation and Your Rights
REACH OUR TEAM

How to Contact Us About Legal Questions

We keep multiple channels open so you can reach captain77 whenever a policy question comes up.

Live Chat Open your account and click the support icon in the bottom-right corner. Available 24/7 for legal inquiries, account access questions and withdrawal verification.
Email Support Send formal requests to [email protected] with your account email and issue details. We reply within 24 hours on business days.
In-App Ticket System File a support ticket directly from your account settings under Help. Track response status and attach documents (ID, payment proof) for faster resolution.
DATA AND ACCOUNT SECURITY

How We Protect Your Information

Your account data, payment history and personal details are held securely on encrypted servers. We use industry-standard SSL protocols to protect your login and transaction data in transit.

Encryption

All deposits, withdrawals and login details travel through 256-bit SSL encryption. Your password is salted and hashed server-side; we never store it in plain text.

Identity Verification

At registration, you provide your name, phone number and email. We cross-check this at withdrawal to ensure the payout account matches your verified identity.

Cookie & Session Policy

Session cookies let you stay logged in on your device. We set no tracking cookies. You can delete all cookies from your browser settings at any time.

Data Access Requests

Email [email protected] with your account ID to request a copy of your stored data. We send it within 10 business days in a standard format.

Account Deletion

Contact live chat or email to request permanent account closure where local law permits. Your account becomes inactive immediately; data is archived after 30 days.

Corrections & Updates

Log in and update your profile anytime. For legal changes (name, address), email support with a copy of your identity document.

Your Rights and Our Obligations

Contact live chat or email [email protected] and request account closure. Your account becomes inactive immediately. We retain your transaction history for seven years to comply with financial reporting requirements. Where local law permits, you can request data deletion after this period.

At registration, you provide your name, phone and email. When you request a withdrawal, we cross-check the payout account holder's name against your verified identity. Mismatches trigger a manual review. This protects your account from fraud and unauthorised withdrawals.

Yes. Email [email protected] with your account ID and request a data export. We send your full account history, deposits, withdrawals and login records within 10 business days in a downloadable format.

Active account data is kept for seven years after closure to meet tax and financial regulation requirements. Session logs and temporary cookies are cleared after 30 days. You can request permanent deletion where local law permits.

Deposits via DANA, OVO, GoPay and QRIS are processed instantly and are non-refundable once your account is credited. Withdrawals are verified and sent back to the same payment method within one business day. Chargebacks are handled by our compliance team; contact support with your transaction ID.

No. Your account data is never sold. We share payment information only with DANA, OVO, GoPay and QRIS operators to process your transactions. Withdrawal verification may involve our fraud partner. All third-party sharing complies with local data protection law.

Log in and update your profile anytime for minor changes. For legal changes (name, address), email [email protected] with a copy of your identity document. Our compliance team reviews and updates your record within 2–3 business days.

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