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How We Protect Your Privacy at captain77

Your account details, payment information and withdrawal history stay secure on our platform.

Data encrypted end-to-endDANA, OVO, GoPay and QRIS payments verifiedYour withdrawal history always visibleSupport team ready 24/7 for account queries
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captain77 How We Protect Your Privacy at captain77
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How to Contact Us About Your Privacy

Email Support Reach our privacy team at [email protected] with any data request, account access query, or concern about how your information is used. We respond within 24 business hours.
Live Chat Open the chat window in the bottom-right corner of your account page to ask about your stored data, withdrawal records, or how we handle cookies. Available 24/7 for Indonesia players.
Account Settings Visit Settings > Privacy & Data in your account lobby to view and update your personal information, review payment history, and manage cookie preferences without contacting support.
HOW WE HANDLE YOUR INFORMATION

Data Security & Account Protection Practices

Encryption & Storage

All sensitive data — your name, email, payment details entered at deposit and withdrawal screens — travels over encrypted HTTPS connections and is stored in isolated, backed-up databases. We do not share your personal information with third parties outside payment processors and fraud-detection partners.

Payment Information

When you deposit via DANA, OVO, GoPay or QRIS, your transaction reference and amount are logged in your wallet for audit purposes. We never store your payment app password or PIN. Withdrawals are verified against your account in real time before funds leave our system.

Cookies & Device Tracking

We place session cookies on your device to keep you logged into captain77 across page refreshes. Analytics cookies track which game lobbies you visit and how long you stay — this helps us fix bugs and identify slow-loading sections. You can disable non-essential cookies in your browser settings.

Retention & Deletion

We keep your account data for as long as your account is active, plus 24 months after closure where local law permits. Transaction records for DANA, OVO, GoPay and QRIS deposits are retained per payment processor rules — typically 36 months for compliance. Old session logs are purged automatically.

Access & Corrections

Email [email protected] to request a copy of all data we hold about you — your registration details, payment history, game activity logs, and device fingerprints. We will provide this within 14 days. You can also ask us to correct inaccurate information in your profile or deposit records.

Your Rights & Choices

Depending on local law, you may ask us to delete your account and associated personal data. Contact our privacy team to request account closure. Once deleted, your name and email cannot be re-registered. Game history remains for compliance purposes where local law permits.

Privacy Policy FAQs

We collect your full name, email, phone number, home address and date of birth during signup. When you first deposit via DANA, OVO, GoPay or QRIS, we record the transaction ID and amount in your wallet. We also log your IP address and device type to detect fraud and unusual login activity.

Transaction records for deposits and withdrawals stay in your account history for 36 months. This matches the retention rules set by Indonesian payment processors and local banking law. After this period, older statements are archived and no longer accessible in your wallet.

Yes. Email [email protected] and ask for a data export. We will send you a copy of your registration details, payment history, game activity logs, cookies set on your devices, and any fraud flags associated with your account. This takes up to 14 days.

We do not sell your personal data. We share transaction details with DANA, OVO, GoPay and QRIS only to process deposits and withdrawals. Fraud-detection partners may see your IP and device fingerprint to protect your account. Marketing partners never see your name or email without your consent.

Open Settings > Account Closure in your lobby and follow the prompts, or email [email protected] to request account deletion. Once confirmed, your name, email and personal profile are removed. Game history and transaction records remain for compliance purposes where local law permits.

We will notify you by email at least 30 days before any major change to this policy takes effect. You can review the updated version on this page. If you do not agree with the changes, you can request account closure before the new policy goes live.

Yes. We verify your withdrawal request against your registered account before funds leave our system. Your payment app handles the final transfer — we never store your app login or PIN. Withdrawal amounts and timestamps are logged in your wallet for your records.

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