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Your Agreement With captain77 Starts Here

These terms and conditions define the relationship between you and captain77 — covering how your account is opened, how transactions via DANA, OVO, GoPay and QRIS are processed…

Account eligibility depends on local lawDANA, OVO, GoPay & QRIS accepted24/7 support availableTerms updated with prior noticeIndonesia region supported

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What These Terms Cover and Who They Apply To

captain77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to every account holder who accesses captain77.best from a supported region in Indonesia. Access and eligibility depend on local law, and it is your responsibility to confirm that your use of this platform is permitted where you reside. All financial activity — including

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deposits and withdrawals processed through DANA, OVO, GoPay and QRIS — is subject to the transaction rules set out in Section 4 of this document. We reserve the right to amend these terms at any time; when we do, we post the revised version at captain77.best/terms-conditions/
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with the updated effective date clearly marked. Continued use of your account after the effective date constitutes acceptance of the revised terms. If you disagree with any amendment, you may close your account by contacting our support team before the effective date passes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms raises a question or you need clarification on how a specific rule applies to your account, our support team is available around the clock.

Live Chat Access live chat directly from captain77.best — available 24 hours a day, seven days a week. Terms-related queries are escalated to a policy-trained agent within one business hour.

Email Support Send your terms or account-condition query to our support email. We aim to respond within 24 hours and always reference the specific clause you have asked about in our reply.

WhatsApp Reach our Indonesia-based team via WhatsApp for faster terms clarification. This channel is staffed from 08:00 to 24:00 WIB and handles account-level policy questions directly.

ACCOUNT SECURITY & DATA

How We Handle Your Data Under These Terms

captain77 collects only the account data needed to verify your identity, process transactions and deliver support.

Data Collection

We collect name, contact details and payment identifiers — including your DANA or OVO wallet reference — solely to operate your account and process withdrawals as described in these terms.

Cookie Policy

Session and preference cookies are set when you access captain77.best. These are used for account authentication and lobby personalisation only — not sold to third parties under any circumstance.

Account Security

Your password and two-factor authentication code are never stored in plain text. Any suspicious login attempt triggers an automatic account flag and an immediate notification to your registered contact address.

Data Retention

Transaction records and account logs are retained for the period required by applicable law. You may request a summary of your stored data at any time by contacting support via live chat or email.

Requesting Changes

To update personal details — such as your registered email or linked GoPay account — submit a verified request through live chat. Identity confirmation is required before any change takes effect.

Third-Party Sharing

We do not sell your data. Payment processor details — including QRIS transaction references — are shared only with the payment provider involved in processing your specific transaction, as outlined in these terms.

Frequently Asked Questions About Our Terms

The questions below address the clauses Indonesia account holders ask about most often. Each answer references the relevant section of these terms and reflects how the rules apply in practice — from account eligibility and payment conditions to data rights and amendment procedures. If your question is not covered here, contact us via live chat.

Yes, these terms apply to any account accessed from Indonesia. However, access and eligibility depend on local law — it is your responsibility to verify that using captain77.best is permitted in your specific region before opening an account.

We post a revised version at captain77.best/terms-conditions/ with the updated effective date. We also send a notification to your registered contact address so you can review the changes before they take effect on your account.

If you disagree with a revised clause, you have the right to close your account before the new effective date. Contact our support team via live chat or email and we will process the closure and confirm any pending withdrawal balance.

Yes. Every deposit and withdrawal made through DANA, OVO, GoPay or QRIS is governed by Section 4 of these terms. That section sets out processing times, minimum amounts and the steps taken if a transaction is flagged for review.

Submit a data-access request through our live chat or support email. We will verify your identity, then provide a summary of all stored account data within the timeframe required by applicable law — typically within 14 calendar days.

Yes. To change your linked payment method, contact support via live chat with identity verification ready. Our agents process payment-method updates during support hours and confirm the change before it applies to your next transaction.

Contact us immediately via live chat, which is staffed 24 hours a day. Reference the specific clause and your account ID. A policy-trained agent will review the application of the rule and respond with a formal written explanation within 24 hours.

Your Agreement With captain77 Starts Here

How to Reach Us About These Terms

How We Handle Your Data Under These Terms

Data Collection

Cookie Policy

Account Security

Data Retention

Requesting Changes

Third-Party Sharing

Frequently Asked Questions About Our Terms

01 Do these terms apply to me if I live in Indonesia?

02 How will I know when the terms have been updated?

03 What happens to my account if I do not accept a terms update?

04 Are DANA, OVO, GoPay and QRIS transactions covered by these terms?

05 How do I request a copy of the personal data captain77 holds on my account?

06 Can I update my linked payment method, such as switching from OVO to GoPay?

07 Who do I contact if I believe a term has been applied incorrectly to my account?

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